1. INTRODUCTION

Welcome to VamoInsurance.com (“Website”). This Privacy Policy (“Policy”) explains how Vamo Insurance, a brand of AMKLO LLC (“we,” “our,” or “us”), handles your personal information. By using our services, you agree to this Policy.

1.1 About Our Services

Vamo Insurance is a free service dedicated to helping consumers connect with qualified insurance professionals. Our platform simplifies the process of finding trusted insurance experts by matching consumers with experienced professionals who can evaluate their insurance needs and provide competitive quotes. Through our carefully curated network of independent insurance agents and brokers, we help consumers make informed decisions about their insurance coverage.

2. INFORMATION COLLECTION

2.1 Information You Provide

When requesting services through our phone system, you may provide:

• Full name
• Phone number
• Email address
• Home address
• Current insurance status
• Personal information relevant to insurance quotes
• Vehicle information (for auto insurance)
• Property details (for home/renters insurance)
• Health information (for health/life insurance)
• Coverage preferences
• Insurance history

2.2 Automatic Collection

During phone calls, we automatically collect:

• Phone number
• Call duration
• Call timestamp
• Geographic location (based on area code)
• Call interaction patterns
• Service request details
• Voice recordings (with consent)

2.3 Call Technologies

We use various technologies to improve your experience:

• Call recording and tracking systems
• IVR (Interactive Voice Response) systems
• Voice analytics tools
• Call quality monitoring systems
• Automated dialing systems
• Voice verification tools
• Call routing technology

3. HOW WE USE YOUR INFORMATION

3.1 Primary Uses

• Connect you with insurance professionals
• Process service requests
• Conduct phone-based qualification
• Verify information
• Improve our services
• Prevent fraud
• Enhance user experience
• Analyze call performance

3.2 Communications

We may contact you through:

• Phone calls (including automated systems)
• Text messages
• IVR systems
• AI-generated or pre-recorded messages

These communications are primarily for:

• Connecting you with insurance professionals
• Verifying your information
• Processing privacy requests
• Service-related notifications
• Important updates about your requests

4. INFORMATION SHARING

4.1 Service Providers and Partners

We share information with:

• Insurance agents and brokers
• Insurance carriers
• Identity verification services
• Call center technology providers
• Voice processing services
• Service matching providers
• Trusted industry professionals

4.2 Call Center Operations

We partner with leading U.S.-based call centers who:

• Operate nationwide with multiple locations
• Receive and handle incoming calls on our behalf (through both toll-free and local numbers)
• May utilize IVR systems for initial call routing and information collection
• Collect and verify user information

4.3 Marketing and Affiliate Relationships

We work with marketing affiliates who:

• May refer you to our services through their marketing channels
• Receive compensation for successful referrals
• Must disclose their affiliate relationship with us
• Follow our privacy and security requirements
• Are bound by confidentiality obligations
• Must protect any user information they access

4.4 Legal Requirements

We may disclose information:

• To comply with laws
• To respond to legal requests
• To protect rights and safety
• During business transfers

5. YOUR PRIVACY RIGHTS

5.1 General Rights

You can:

• Access your data
• Correct inaccuracies
• Request deletion
• Opt-out of marketing
• Request call recordings
• Opt out of information sharing

5.2 California Residents

Additional rights include:

• Know what personal information is collected
• Know if personal information is shared
• Opt-out of information sharing
• Request data deletion
• Non-discrimination rights

5.3 Communication Preferences

Opt-out options for:

• Marketing calls
• Text messages
• Automated calls
• Pre-recorded messages
• Call recording

5.4 Verification Process

When you submit privacy requests, we may need to verify your identity by:

• Voice verification
• Phone number verification
• Security questions
• Callback verification

6. DATA SECURITY

6.1 Protection Measures

We implement:

• Call encryption
• Access controls
• Voice data protection
• Regular security updates
• Employee training
• Data minimization
• Advanced call monitoring

6.2 Data Retention

We keep information:

• As long as needed for service
• As required by law
• Until you request deletion
• Per call recording regulations

7. ADDITIONAL CONSIDERATIONS

7.1 Children’s Privacy

• Services not intended for under 18
• No knowing collection of minor data
• Immediate deletion if discovered

7.2 Call Recording Notice

• Calls may be recorded for quality and training
• Option to opt-out of recording
• Secure storage of recordings
• Limited access to recordings

7.3 Policy Updates

• Regular policy reviews
• Notice of material changes
• Continued use means acceptance

8. CONTACT INFORMATION

Vamo Insurance (A Brand of AMKLO LLC)

Support: Support@vamoinsurance.com
Privacy Concerns: Privacy@vamoinsurance.com
Data Requests: DataRequests@vamoinsurance.com

For privacy questions or to exercise your rights, contact us using the information above.